Privacy Notice
Introduction
Here at Divine Handcraft we believe that you have the right to control the use of your personal information. We only gather personal information with your consent or where we have a legitimate interest to do so, and only use it for the purpose you have agreed to. Our privacy notice sets out exactly how we will treat your personal information.
This policy is subject to change, so please check our website on a regular basis for any further changes.
What personal data are we collecting?
We only collect personal data when you provide it to us with your consent, or where it is provided to us in the course of our legitimate business interests, which include sales and direct marketing; provision of services; responding to customer enquiries, and employment. The purpose of our processing will always be made clear to you at the time of collection, and where appropriate you will be given the opportunity to specify how personal data is to be gathered, used and destroyed. Website usage information is collected using cookies.
Email: When you send an email to the email address displayed on our website we collect your email address and any other information you provide in that email (such as your name, telephone number and the information contained in any signature block in your email). We use this information to respond to enquiries and messages we receive and keeping records of correspondence.
We use a third party email provider to store emails you send us. Emails you send us will be stored on our third party’s servers in the UK.
Post: If you contact us by post, we will collect any information you provide to us in any postal communications you send us. We use this information to respond to enquiries and messages we receive and keeping records of correspondence.Retention periods
We will keep your personal data for the duration of the period you are a customer of Divine Handcraft. We shall retain your data only for as long as necessary in accordance with applicable laws.
On the closure of your account, we may keep your data for up to 7 years after you have cancelled your services with us. We may not be able to delete your data before this time due to our legal and/or accountancy obligations. We may also keep it for research or statistical purposes. We assure you that your personal data shall only be used for these purposes stated herein.
Blog comments will remain published indefinitely, please contact us if you wish to have any of your comments removed from our website.
Who is collecting the data?
Divine Handcraft, Kingscote, Bibstone, Wotton-under-Edge, Gloucestershire GL12 8AF, United Kingdom.
How will we use the information about you?
Where you provide personal data to us such data will be used only for the purpose you have requested. We don’t use automated decision-making when we process personal data. We use your information collected from the website to personalise your repeat visits to our website.
Marketing
We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us and let us know.
Sharing of Personal Data
We will not share your personal data with any other organisation without your permission except where we are under an obligation to do so. We do not sell, rent or lease personal data under any circumstances.
Overseas transfers
We don’t transfer personal data overseas except where we are required to do so as a result of client activities, for example where we use third-party cloud-based services, or when asked to do so by you. When personal data is transferred, we ensure that appropriate legal and technical safeguards are in place.
How we secure personal data
We are committed to securing personal data. We will take appropriate steps to ensure that personal data is not lost, stolen or modified, and that it is used only for the purposes for which it was collected. Our website uses SSL to ensure all website communications are encrypted and secure.
Access to your information and correction
If we hold personal data about you then we will endeavour to keep it accurate. If you wish to obtain copies of personal data we hold on you, to object to processing, to amend an inaccuracy, to restrict how we use personal data about you, or to have data about you deleted from our files then please contact us.
Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
For further information visit www.aboutcookies.org or www.allaboutcookies.org.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. Please note that in some cases, this may restrict the full functionality of our website and some features may not function as a result.
Our website hosting partner will set a single cookie for load balancing, this cookie does not contain any personally identifiable information.
3rd Party Websites
Our website may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.
Complaints about processing
If you have a concern or complaint about our processing of personal data, please contact us at Divine Handcraft, Kingscote, Bibstone, Wotton-under-Edge, Gloucestershire GL12 8AF, United Kingdom or email us at info@divinehandcraft.co.uk.
If you are not satisfied with our processing of personal data, how we have responded to your complaint about the processing of personal data, or you believe our processing of personal data is not in accordance with the law, you have the right to complain to the Information Commissioner’s Office (ICO) by calling +44 (0)303 123 1113, or visiting https://ico.org.uk/concerns/
Data Breaches
In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.
Revisions to this policy
In the event that this notice is changed at any time, the date and nature of the change will be clearly indicated. In the event that the change has a material impact on the handling of your personal data, we will notify you.
Policy first published 01/11/18. Last updated 07/12/18.
How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you:
By email: info@divinehandcraft.co.uk
By post: Divine Handcraft, Kingscote, Bibstone, Wotton-under-Edge, Gloucestershire GL12 8AF, United Kingdom